There are five kinds of product training included in the following courses:

1. General or Summary Videos. These are created as 'exclusive' content to this platform. They are delivered as voiced slides, like a traditional school lecture. For items likes whisks, peelers, mashers and other small tools, this is the most common type of training since many brands and many features can be addressed all at once.
2. YouTube videos. Most brands have created high quality video content that covers the use, care and features of their models. These videos are almost always related to appliances where specific features are perhaps not intuitive to the customer (or staff!). The intent of these videos is to see the product in action, out of its box so that you can answer questions about features without having direct, hands-on experience.
3. Articles & Reviews. Customers will come in having read the latest New York Times (Wire Cutter), America's Test Kitchen or Bon Appetit Review. These reviews are linked to appropriate articles or topics!
4. Manuals. It is not expected that you read each of the product manuals, but one of the goals of this course is that you have easy, single location access for important content.
5. Quizzes. These are to reinforce the content of the lesson....because science says that quizzes help us retain the knowledge.